How does Petbarn Online keep their prices so low?
A. By operating online with no actual store to maintain we can keep our costs to a minimum. We have also negotiated discounts with our wholesalers because of the large quantities we sell.
Petbarn Online charges just $4.90 (AUD) for postage, handling and FULL insurance for each order Australia wide, no matter how large your order. So the more you order, the more you save! If you spend $300 or more shipping is FREE!
Petbarn Online charges just $12.50 (AUD) for postage for each order to USA,UK and Canada no matter how large your order. If you spend $300 or more shipping is FREE! So the more you order, the more you save! For optional insurance on international orders please contact us
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Q. How long will my order take to arrive?
A. Allow 5-10 days for delivery within Australia. Allow 21 days for international orders.
Actual delivery time depends on a number of factors including the amount of mail the post office has to process at the time and whether or not you live in a metropolitan area.
Q. How much does postage cost?
A. Petbarn Online charges just $4.90 (AUD) for postage, handling and FULL insurance for each order Australia wide, no matter how large your order.
Why not get together with a few friends and place your order together? If you spend $300 (AUD) or more shipping is FREE!
Petbarn Online charges just $12.50 (AUD) for postage, handling for each order to USA,UK and Canada. If you spend $300 or more shipping is FREE! The more you order, the more you save! For optional insurance on international orders please contact us
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Q. I don’t live in Australia, UK, USA or Canada. Can I still order from you?
A. No. Unfortunately we can only ship to Australia, UK, USA and Canada at this stage.
Q. Can I order prescription medication from you?
A. We cannot sell prescription products over the internet.
Q. I want to change my order, how do I go about it?
A. Please contact us immediately on 1300 655 896 (within Australia) or email
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We dispatch orders as soon as possible often dispatching on the same day as the order is made. Therefore it's important to let us know of any changes as soon as possible.
Q. Is Shopping with Petbarn Online secure?
A. Buying online from Petbarn Online is safe and reliable. To ensure your payments are secure we use the latest available encryption technology (also known as SSL Technology).
Your credit card details are never sent by email and we will never disclose your details to anyone without your permission.
For more details, read Our Guarantee.
Q. Will you keep my personal details private?
A. We understand that your privacy is important, that's why we will never pass on your name, address or email address to anyone without your permission.
The information you provide to us is kept secure and only held for the purposes it is provided, such as processing payment and dispatching your order. For more details, read our Privacy Policy.
Q. I am having trouble ordering, what do I
do?
A. First check that you have "cookies"
enabled on your computer. Click here to learn how to enable cookies.
Make sure you add www.petbarnonline.com.au as a trusted site once cookies are enabled.
If you've enabled cookies and
you're still having problems, just call one of our customer service
representatives on 1300 655 896 or email
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